The employee journey
These five elements are a vital part of a bigger circle, the employee journey. The employee journey consists of the steps an employee goes through while interacting with the company. Let us take a look at these steps and how having unique qualities as a restaurant can attract employees that are needed and further improve the service provided to guests.
- Recruiting is the process of creating interest among a viable pool of candidates for the job. It is crucial that the requirements and compensations are well communicated in order to attract the right candidates. Uniqueness in the restaurants characteristics can attract the best professionals in the industry.
- During the selection process, the right candidates will be selected for the job, usually through interviews. Here the focus is on choosing a great fit for the company, however, the candidate must also realize whether the restaurant is fit for them. A creative head chef or floor manager can further improve differentiating factors that make a restaurant stand out.
- In onboarding, the new employee will be shown their tasks, responsibilities and what is expected of them. Emphasizing the niche of a restaurant during onboarding will help the employee make the envisioned goals and image come to life.
- Of course, employees are compensated and receive benefits from their workplace. Adding extra meaningful extra benefits, besides an appropriate paycheck and welfare subsidies, like engaging team building and company events like specialty dinners or other forms of entertainment.
- Training and performance management is crucial, above there are five steps that encompass this step of the cycle. However, it is crucial that the training gives space for creativity and opportunity for employees to add their personal value.
- Career development is important for employees who truly have a passion for what they do. Working at a unique company will mark an important life step for a person, taking experience and memories with them.
- Career development inevitably results in personal growth, and as mentioned before it will form the future and the personality of a former or current employee.
Uniqueness will not only attract a lot of guests, but it will also attract the right employees that sustain the company culture which in turn further fosters the niche qualities that make a restaurant unique. Throughout the employee journey, the differentiating qualities should be communicated and applied for this positive endless cycle to repeat itself.
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Auteur: Pelle Tamas