How restaurants use SATO Delivery Cloud to Streamline their Food Delivery
door Martin van Leest18 oktober 20241 min lezen
During peak times, restaurants struggled to keep up with labelling compliance with delivery and take away orders. Frankie & Benny’s, a chain of Italian-American restaurants in the United Kingdom which offers online delivery, was dealing with multiple delivery companies to receive delivery orders. All deliveries received a branded label for the order number and order content, but these were written out by hand — a tedious and mistake-prone process.
Getting orders out the door accurately and on time is critical not only for customer satisfaction but for a restaurant or takeaway’s ranking in search results from delivery partners. If you’re using a delivery service app and searching for Chinese food in London’s East End, for instance, it will rank the speediest eateries higher than slower ones.
“The main concern was time,” says Emma Male, Food Safety Team, SATO UK. “When an order came through, they would have to sit down and handwrite out the label, spelling out the order contents and order number to ensure the incoming and outgoing orders matched. It was not efficient.”
“The main concern was time,” says Emma Male, Food Safety Team, SATO UK. “When an order came through, they would have to sit down and handwrite out the label, spelling out the order contents and order number to ensure the incoming and outgoing orders matched. It was not efficient.”